-FAQ-
About order
A. If the email does not arrive, the following may be considered.
・ Please check if your registration email address is correct.
・ Check the setting of domain specified reception (info@atelier-pierrot.jp).
・ If you have security settings such as spam setting, you may not receive the email.
If you order after logging in, "My Page" ⇒[Order history]You can check more.
A. We do not accept cancellations after ordering in principle, as the order is assumed to be purchased.
A. This is possible in the case of order before shipping. Please complete the procedure by yourself from the [Order History] in My Page.
A. It is a product that will be produced after receiving your order.
The finishing time varies from one for two weeks to the 120th depending on the brand, so please check the production period listed on the product page.
About payment method
It corresponds to the following method:
Credit card
VISA / MasterCard / JCB / American Express
Electronic payment
Apple Pay / Shop Pay / Google Pay / Paypal / Paidy / au Pay
International payment
IDEAL/KOREAN CREDIT CARD/Wechat Pay/Alipay/Bancontact/Payco/BLIK/Multibanco/Alipayhk
others
Bank transfer / Cash on delivery
A. You cannot change the payment method after your order is confirmed. Please pay by the payment method selected at the time of ordering.
A. You can select the target order number from "My Page" ⇒ [Order history], and issue it from the "receipt issuance" button with the details of the purchase history.
About delivery
A. It will be delivered by Yamato Transportation, Eco, and Fedex.
In addition, shipping is performed with simple packaging. note that.
A. [Before shipment] Only if the order status is "ordered", it can be changed from "My Page" ⇒ [order history]. * If you order by guest purchase, there is no reflection on My Page, so you can not change the delivery destination.
[After shipping] Please contact the delivery company directly based on the delivery slip number described in the shipping notification email.
A. Our online shop shares stocks with stores, so if you are sold out at stores, you will need a order period from each brand.
Therefore, if you wish for the latest date and time, we may not be able to deliver it in time.
If you have a desired date and time, please order with plenty of time in advance.
In addition, reserved products and order production products will be manufactured after ordering, so it will take time to deliver. note that.
If you select a bank transfer as a payment method, it will be shipped after payment is confirmed.
Bank transfer cannot be confirmed for payment on weekends and holidays. Therefore, if you transfer after 15:00 on Friday, it will be confirmed by payment at the end of holidays, so it will be shipped.
If you are in a hurry, please select a payment method other than bank transfer.
A. We will ship within about one week from your order.
Products that require order from the brand or products to be produced after receiving an order may take more than one week depending on the situation.
In addition, if you place an order including the reservation product, it will be shipped after all your order contents are available.
About shipping
A. It is 950 yen nationwide.
(The amount including shipping and delivery fee)
Customers who purchase more than 20,000 yen (in Japan) will be free shipping.
[Overseas SHIPPING Fee]
Flat Rate Shipping Fee of 2000yen for Orders Over 20,000 Yen
ASIA
For Customers from Asian Countries.
ITEM (S) WILL BE SHIPPED VIA FEDEX AT JPY2340.
Oceania & North America
For Customers from Oceania, North America, Central America, and the Middle East
ITEM (S) WILL BE SHIPPED VIA FEDEX AT JPY3395.
Europe
For Customers from Europe.
ITEM (S) WILL BE SHIPPED VIA FEDEX AT JPY3395.
South America & Africa
For Customers from South America and Africa.
ITEM (S) WILL BE SHIPPED VIA FEDEX AT JPY4003.
About return / exchange
A. If the delivered product is a defective product, it is possible to return or replace the product only if the product is different from the product you purchased. We do not accept returns or exchanges due to customer's convenience (different images, unnecessary size, no need).
In the following cases, please note that we cannot accept returns or exchanges for any reason.
・ Products used ・ Products that have been scratched or damaged due to the reason why we can not return to the Company ・ Products that have been over 7 days after arrival ・ Special orders ・ Returns for personal reasons for customers ・ Atelier Pierrot Online SHOP When purchased in
* If you purchase at ATELIER PIERROT directly managed store, please contact the store you purchased.
A. Cooling -off is a system for visual sales consumer protection.
It is not applicable in Internet mail order if you access and shop yourself. Please note in advance.